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Question 1

What does airline representation include?

Answer

Airline representation covers the full scope of running your station: flight coordination, turnaround oversight, station management, IRROPS handling, handling agent and airport authority liaison, regulatory compliance, and revenue reconciliation. We also build the reporting layer that gives your HQ real-time visibility into every flight.

Question 2

Can you support cargo carriers?

Answer

Yes. Three of our seven airline partners are cargo operators: MNG Kargo, Silkway West Airlines, and NCA (Nippon Cargo Airlines). Cargo operations have different documentation, handling, and compliance requirements than passenger work, and our team is built around that reality, particularly at Brussels.

Question 3

Do your tools integrate with our existing DCS?

Answer

Yes. We have direct integrations with Hitit Crane and other DCS platforms. We also build payment API bridges, IRROPS notification workflows, and automated reporting flows. If you have a system, we can connect to it. Every integration we build solves a real operational problem first.

Question 4

Can we get custom reporting or only standard dashboards?

Answer

Both. We build white-label SaaS platforms per airline, integrate with your existing BI tools (Power BI, Tableau, Looker), and can deliver to custom data warehouses (Snowflake, BigQuery, Postgres). Reporting goes where your team already works.

Question 5

Which airports do you operate at?

Answer

Expert Air Services represents airlines at four European airports: Amsterdam Schiphol (AMS), Rotterdam The Hague (RTM), Brussels Airport (BRU), and Paris Charles de Gaulle (CDG). Our home base is Schiphol, where we have the deepest operational footprint.

Question 6

How quickly can you onboard a new station?

Answer

Weeks, not quarters. Our playbook is portable. Once your airline is onboarded with us at one airport, adding additional stations follows the same systems, the same reporting, and the same team. We move from contract to operational in a matter of weeks.

Question 7

What happens during IRROPS or operational disruptions?

Answer

IRROPS response is one of the things that distinguishes real representation from generic ground handling. Our team is on the ground in real-time, coordinating with ATC, your OCC, ground services, and passengers as the disruption unfolds. Not a post-mortem report. Action while it matters.

Question 8

How do we get started?

Answer

Send us a message via the contact form. We respond within 24 hours on business days. The first conversation covers your current setup, the airports you want covered, and any specific integration or reporting needs. From there we move quickly.

Let's Get In Touch

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Frequently Asked
Question Answered

Let's Get In Touch

Contact Information

Frequently AskedQuestion Answered

Frequently Asked
Question Answered